TERMS AND CONDITIONS OF SALE

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TERMS AND CONDITIONS OF SALE •••

1. About Us

The Mizanplas Wine Club is operated by Mizanplas Ltd., a limited company registered in England and Wales.

  • Company name: Mizanplas Ltd.

  • Company number: 15734900

  • Registered office address: 7 Bell Yard, London, England, WC2A 2JR

  • Email: info@mizanplas.com

All wines are stored and dispatched from a licensed third-party logistics provider in England & Wales. Details of the logistics provider may appear on delivery notes or packaging. Mizanplas Ltd. remains the sole seller and contractual party for all orders.

2. Legal Drinking Age

By placing an order, you confirm that:

  • You are 18 years of age or older.

  • The recipient of any wine delivered is also 18 years of age or older.

We reserve the right to refuse or cancel any order where we believe this condition is not met. Age verification may be required at checkout and at delivery.

3. Our Wine Boxes

Mizanplas curates occasional, limited-edition wine selections (boxes). These are sold without subscription and made available for direct purchase on a first-come, first-served basis.

Each box includes detailed descriptions of contents. Images are for illustrative purposes only. Actual vintages, labels, or packaging may vary if substitutions are required due to supply constraints, but any replacement will be of equal or greater value.

4. How to Order

Orders may be placed only through our website and are subject to availability. We will confirm acceptance of your order by email.

A binding contract is formed only when we send you an order confirmation. We reserve the right to decline an order for any reason prior to confirmation.

5. Pricing and Payment

  • All prices are listed in GBP (£), inclusive of VAT and UK mainland delivery.

  • We accept payment via bank transfer.

  • Full payment is required within a day.

  • We reserve the right to adjust prices at any time, but not retroactively after confirmation.

6. Delivery

  • Delivery is only available to addresses in mainland UK.

  • Deliveries are fulfilled from a third-party warehouse using professional courier services.

  • Someone aged 18+ must be present to accept delivery. The courier may request valid photographic ID.

  • If delivery is unsuccessful due to age verification failure or recipient absence, redelivery charges may apply.

We aim to deliver within 3–7 working days, but delays may occur due to high demand or circumstances beyond our control.

7. Faulty or Damaged Goods

If any wine is delivered damaged or not as described, you have a legal right to a replacement or full refund.

Please notify us within 3 days of delivery with photographs (where applicable). We may ask for faulty goods to be returned before issuing a refund.

8. Returns for Unwanted Goods

We do not accept returns for change of mind after the cancellation window unless agreed in writing. Please choose carefully and review all product descriptions before purchase.

9. Our Liability

We are responsible for foreseeable loss or damage arising from our breach of contract or failure to use reasonable care and skill. However, we are not liable for:

  • Any losses that were not foreseeable at the time of sale.

  • Any loss of enjoyment or indirect losses.

  • Delays or non-performance caused by events outside our reasonable control.

10. Intellectual Property

All website content (text, images, design) is the intellectual property of Mizanplas Ltd. and may not be copied, reproduced, or redistributed without our written permission.

11. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, store, and use your data in compliance with the UK GDPR and Data Protection Act 2018.

12. Applicable Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For any questions or issues, please contact:

  • Email: info@mizanplas.com

Mizanplas Ltd. uses independent licensed storage and delivery providers for order fulfilment. These providers act solely as logistics contractors. No agency, partnership, or joint venture relationship exists between Mizanplas Ltd. and its logistics providers.